Frequently Asked Questions
Please browse through our FAQs before submitting a support ticket. Many questions have been asked and answered and you may just find the droids you’re looking for.
FAQ
Uploading Errors (Troubleshooting)
- HTTP Error
- Check to see that your upload does not exceed the maximum file upload size / 100mb / 3000px x 2000px (The system sometimes times out when uploading a file over 80mb. You can try re-compressing your file. You’d be surprised how small you can get a file with no loss of quality. Try running it through http://www.ilovepdf.com/compress_pdf and re-uploading)
- Contact support and let us know which file is causing the trouble. We’ll be happy to help. We may have to upload your PDF on our end, so be prepared to send us your file. A Dropbox link or Wetransfer.com work great.
- An Error occurred in the upload. Please try again later
- Log out and then immediately back in. Then upload. This often clears this error.
- If logging out and in doesn’t fix the issue, you can try uploading through an incognito window.
- If neither of these suggestions fixes the error, please contact support. We may need to upload your PDF on our end, so please be prepared to send us a copy of your file. A dropbox link or ZIP file work great.
What is a CXC ComixShop and how can I open one?
CXC ComixShop is your own unique online storefront for selling your Indie Comics on ComixCentral.com. Each store is Free to open, has its own unique URL, Dashboard and Portal for uploading and managing your Indie content.
Anyone can apply to become a vendor. Simply click the Apply as Vendor box on the sign-up form when signing up for your account. Or, if you missed that button, you can select the “My ComixShop” icon in the top menu and follow the instructions.
All applications to open a CXC ComixShop will be submitted to an approval process carried out by the CXC administration. Review our Vendor Terms and Conditions here »
You can learn more about CXC ComixShops and how to open one here »
Follow this quick tutorial to upload your first Comic to ComixCentral. »
Suggested Image Dimensions
ComicBook Covers (This is just for uploading your cover image onsite, these are not print specs.)
450px (wide) by 700px (high)
Member Projects Images (page content images)
Minimum 300px (wide) by 250px (high)
Store Banner
Around: 1280px (wide) by 300px (high)
Store Icon (Square images work best. A rectangle my result in your image being distorted)
Around: 500px by 500px
Member Profile Photo
Larger than: 280px by 280px
Commissions
Digital Comics commissions:
- 10%
This means you keep 90% of every sale.
Vendor payouts & Paypal
Updated Dec 3, 2016
When one of your products is purchased your commissions will be deposited into your account. Track your earnings in your Account.
Payouts occur on or around the first of each month and will be issued through Paypal.
Please add your Paypal address inside your My ComixShop Dashboard under the “SETTINGS” then “PAYMENT” tabs. Vendor accounts must have accumulated a minimum of $10 in order for cash out to occur.
What format do digital Comics have to be submitted in?
All digital comics must be submitted in PDF format. Failure to do so will result is your submission being rejected.
How Do I Delete or Replace My Uploaded Comic?
Deleting your Comic upload
If you’d like to remove your comic from the ComixCentral marketplace for any reason please contact support and let us know which comic you’d like removed and we’d be happy to do so. Send us an email »
Replacing my Comic upload
If you’d like to replace your uploaded Comic book for any reason, please contact our support and attach the new PDF file. Our admin will be happy to approve the new file and replace your Comic in our marketplace. Send us an email »
My Comic is too big to upload?
ComixCentral has an Upload File Size Limit of 100MB. This is to ensure a quick transfer of files for our customers. Long downloads of massive files can be frustrating and sometimes be damaging and overtaxing of some devices. If you’re told your file is too big to upload you have a few options.
- Compress it as much as possible: Free online services such as http://www.ilovepdf.com/compress_pdf will compress your files with minimal loss of quality. Sometimes down to less than 50% of your original file size! A quick search for PDF compression can help you find the best options for your comics. ( Make sure to save a new copy of your comic as compressed. You don’t want to lose your High Resolution (for print) PDF.
- Break your comic into issues: If you have created an epic saga, a brilliant graphic novel.. we dig it. But downloading a monster file can be frustrating for your customers. Consider breaking your book into issues and uploading each issue separately.
- Contact us. We’ve seen it all and may have some great options for you and your comic. We don’t want the world to miss out on your awesome comic and are happy to help! Send us an email »
Uploading Errors (Troubleshooting)
- HTTP Error
- Check to see that your upload does not exceed the maximum file upload size / 100mb / 3000px x 2000px (The system sometimes times out when uploading a file over 80mb. You can try re-compressing your file. You’d be surprised how small you can get a file with no loss of quality. Try running it through http://www.ilovepdf.com/compress_pdf and re-uploading)
- Contact support and let us know which file is causing the trouble. We’ll be happy to help. We may have to upload your PDF on our end, so be prepared to send us your file. A dropbox link or ZIP file work great.
- An Error occurred in the upload. Please try again later
- Log out and then immediately back in. Then upload. This often clears this error.
- If logging out and in doesn’t fix the issue, you can try uploading through an incognito window.
- If neither of these suggestions fixes the error, please contact support. We may need to upload your PDF on our end, so please be prepared to send us a copy of your file. A dropbox link or ZIP file work great.
How long does it take for my Comic to be approved?
At this time, approval can take anywhere from 1 hour to 3 days depending on how many Comics have been uploaded before yours.
If your Comic has not been approved after 4 days please check the following:
- Your PDF comic book file or link to URL download if your file is over 100mb is attached.
- You have uploaded a cover image JPG.
- You have entered a Name and set a Price.
- You have clicked “Save & Submit” on your upload form inside your vendor dashboard and not “Save Draft”.
- You haven’t violated any of our uploading guidelines, you comic may have been rejected.
If your form is fully filled out, please contact us at [email protected] and let us know your Comic has yet to be approved.
Are there going to be more ways to sell and share my work on ComixCentral?
Yes! As we move forward, ComixCentral is committed to bringing our members Print on Demand, WebComics, Direct from Seller, artwork and merchandise!
What kind of Comics can I sell?
At this time we are only selling Digital Comics.
As for genre? Anything goes as long as it’s Indie and does not contain any licensed characters.
Do I have to sign a contract with ComixCentral to sell my work, and can I upload my work on competitors sites?
You DO NOT have to sign a contract to sell your work on ComixCentral.
You may continue to have relationships and contracts with anyone you choose. It’s a free GD society!
Who owns the rights to the Comics I upload for sale?
You and whoever you created your work with will always own your own content on ComixCentral. You are free to edit it, remove it and price it however and whenever you see fit.
Can I sell merchandise featuring licensed characters I don't own the license to?
Nope. Sorry fan artists!
You may share your fan art on your profile, in your projects tab, forums and groups.
Who sets the price for my Comics?
You do kiddo!
Can I link other sites I distribute my work on in my profile?
Yes you can! At this time we have links for Patreon and one for your offsite Webcomic. If you would like to add additional links to your Profile page, contact us with the links you would like us to add and we’d be happy to link those up.
Can I share my ComixShop and commissions with other site members?
Not at this time.
But this is a feature we understand the importance of and are working on implementing.
(Of course how you split your money after it leaves ComixCentral is none of our business!)
Can I submit a contest or special offer to promote myself?
Yes! Please contact us and let us know what you’re thinking. We’ll let you know if your contest or special offer is approved and post it on our blog!
How Do I Remove My Account or Close my ComixShop?
If you’d like to remove your account from ComixCentral or close your ComixShop for any reason, please contact us our admin will be happy to comply.
Please note that if you choose to close your account, this cannot be reversed and all data and uploads will be lost.
How do I find members to collaborate with?
There are many ways to find members to collaborate with:
- Search the “Collaboration” page. All members who have their profiles listed have selected “Available for Collaboration” on their profile, so feel free to reach to them with your project ideas!
- Search the Collaboration forum. Many members add their projects to the forums to get attention. Keep your eyes peeled for projects you’d like to collaborate on.
- Be active and involved! The more friends and fans you make, the more likely you are to find people to work with!
- Select “Available for Collaboration” on your profile page. Here’s how:
How do I get started?
We’ve put together a handy “Quick Start Guide” just for this question. Check it out »
Where do I find the comics I bought?
You should receive an invoice and download link in your email immediately after purchase. If you can’t locate this email, please try the following:
- Check your spam folder
- Make sure the email address attached to your ComixCentral account is correct. You can find and edit that here»
- Download a copy of your purchase directly from your Downloads located on your my account page.
Still can’t find your purchase? Contact ComixCentral support and we’d be happy to help find a resolution. ComixCentral Support
I haven't received my activation email
Please check your spam/ junk folders and make sure it wasn’t placed in their by mistake. Make sure and add our info@comixcentral to your trusted senders list to prevent future communications from ending up in the trash.
If you can’t locate the email, please contact us and we’d be happy to activate your account manually.
How many times can I download a Comic I bought digitally and for how long?
Currently the download limit is set to unlimited and the length is forever.
What format will the Comic I download come in? How do I read it?
Our Digital Comics are in a PDF format. You can read them on your e-reader, smart phone, tablet and computer. Any device capable of reading a PDF (which is most). Check your device for compatibility.
Can I resell the Comics I download?
No. The download is available for your own personal use only.
Can I learn to become a Comic creator on ComixCentral?
How Do I Delete My Account?
If you’d like to remove your account from ComixCentral for any reason, please contact us our admin will be happy to comply.
Please note that if you choose to close your account, this cannot be reversed and all data and uploads will be lost.
